New York Training Blog

A blog to talk about new Technical developments in the Computer industry.

Sunday, August 2, 2009

Pogue bats against mandatory Voicemail instructions

David Pogue, the flamboyant New York Times Tech columnist, is usually busy bashing Microsoft products or lauding Apple ones. This time, though, his ire is directed against the cell phone industry...

* Sprint: "[Phone number] is not available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press pound for more options."
* Verizon: "At the tone, please record your message. When you have finished recording, you may hang up, or press 1 for more options. To leave a callback number, press 5. (Beep)"
* AT&T: "To page this person, press five now. At the tone, please record your message. When you are finished, you may hang up, or press one for more options."
* T-Mobile: "Record your message after the tone. To send a numeric page, press five. When you are finished recording, hang up, or for delivery options, press pound."
(You hear a similar message when you call in to hear your own messages. "You. Have. 15. Messages. To listen to your messages, press 1." WHY ELSE WOULD I BE CALLING?)

As Pogue says, "we're PAYING for these messages. These little 15-second waits add up--bigtime. If Verizon's 70 million customers leave or check messages twice a weekday, Verizon rakes in about $620 million a year. That's your money. And your time: three hours of your time a year, just sitting there listening to the same message over and over again every year."

As a solution, Pogue suggests writing in to your cellphone carrier to complain:

* Verizon: Post a complaint here: http://bit.ly/FJncH.

* AT&T: Send e-mail to Mark Siegel, executive director of media relations: MS8460@att.com.

* Sprint: Post a complaint here: http://bit.ly/9CmrZ

* T-Mobile: Post a complaint here: http://bit.ly/2rKy0u

Pogue is making a campaign out of this, and it may well work if enough people complain...

More here at the New York Times.

I hope all of you will join in and "The world will live as one". :)

Labels: , ,